Frequently Asked Questions

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Common Questions & Answers

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Filing a claim is simple!

Start by searching for your Assurant 360° Protection Plan on this site.  We’ll guide you through a few simple steps to get your claim filed.

1. Make sure you have an image of your product order confirmation or product receipt as your proof of purchase.
2. On your dashboard, select 'File a Claim' under your product.
3. We’ll gather a couple of details regarding the problem with your product and ask you to verify your contact information. 
4. The type of item you’re filing a claim on will determine next steps that we'll provide. 

You may be asked to chat with an agent to complete your claim, or in some cases you’ll receive an immediate claims decision! If you need help, we're here for you!  Just chat now

You can register your product whether you need to file a claim or not.  To check if we need to collect product details from you, search for your contract using the search form on this screen. Your contract card will display a message and link if any product details are missing. Just click the “Add Details” link to open the product registration form. Details you may want to have handy include brand name of your product, model number and the purchase price of the product. Don’t see the link?  Then we have everything we need from you!

For fastest service, make sure you have the below information when filing a claim. 

Product Receipt: You may need to upload an image of your product order confirmation or product receipt. Images may be gif, png, jpg, jpeg, pdf or bmp.

Product Details: You need the purchase price of your product (before tax and shipping).  Depending on your type of claim, we may need additional information on your product such as brand, model number, etc.

If you’re filing a claim on a device, you may need to perform the following actions: 

1. Back up the data on your device
2. Remove any memory card(s)
3. For iPhone claims, remove your device from “Find My iPhone” app.  Instructions are here.
4. Remove any digital wallets

You only need to upload a receipt for your product if you need to file a claim for that product.

To upload your receipt:
1. From the home page find your contract
2. On your dashboard, locate the product you want to upload a receipt for
3. Click the “Upload Receipt” button
4. Click the “Browse” button on the Document Management screen 
5. Select the file you want to upload. File types may be gif, png, jpg, jpeg, pdf or bmp.
6. Click the “Upload” button

Certain devices such as mobile phones, laptops, and tablets may include a deductible when filing a claim.  If your Assurant 360⁰ Protection Plan includes a deductible, it will be listed on your Thank You email you received after purchasing your plan.  Please see your Terms and Conditions for details.

For all approved claims we will either repair or replace the product, or reimburse you for your product.  In some cases, your product will be replaced with a new, refurbished or recertified replacement product of like kind and quality.  You may be issued a cash credit or settlement, not to exceed the purchase price on your product receipt. If we replace your product or reimburse you for it, your protection plan is fulfilled and in most cases you will be required to return the original product and accessories to us.

Certain products such as major kitchen/laundry appliances or home theater systems will be scheduled for in-home repair.  When you file a claim on this site, we’ll present available appointments for you to select from if in-home service is required.  All the information you’ll need to know about your service provider and your appointment will be provided when you setup your appointment.

For shippable products we will provide you with a shipping label or box with a mailing label. We will cover your shipping charges to our repair facility and ship your repaired item back at no charge to you.

If your product cannot be repaired or if replacement parts are no longer available, you may be asked to return the defective product and everything that was included with it, including remote controls, chargers and power cords, in order to receive either a replacement product, gift card or cash settlement.

All of our repairs and replacements are guaranteed. If there’s an issue with your product while your policy is active, just chat with an agent for assistance.
For all approved claims we will either repair or replace the product, or reimburse you for your product.  If we can’t repair your product it will be replaced with a new, refurbished or re-certified replacement product of like kind and quality.  You may be issued a check or gift card settlement, not to exceed the purchase price on your product receipt. If we replace your product or reimburse you for it, your protection plan coverage has concluded on this product and in some cases you will be required to return the original product and accessories to us.

If your service plan has a term of more than one year from the date of purchase and overlaps with the term of the manufacturer’s warranty, look first to the manufacturer’s warranty for coverage. This service plan excludes coverage for any loss covered by the manufacturer’s warranty, but may nevertheless provide benefits in addition to those provided by the manufacturer’s warranty.

If your service plan has a term of one year from the date of purchase and overlaps with the term of the one year manufacturer’s warranty, losses covered by the manufacturer during the manufacturer’s warranty period are covered under this service plan. This service plan also provides additional benefits.

 However, if your item was accidentally damaged and your Assurant 360⁰ Protection Plan covers accidental damage, you should contact Assurant regardless of whether the manufacturer’s warranty has expired. 

Please see your Terms and Conditions for details.

It depends on what kind of product you have protected, and whether your claim requires additional information. If your claim is immediately approved, we'll tell you the next steps.

If you’re ever curious about the status of your claim, click the MENU icon on the contract card on your dashboard, then click “View Claims Submitted” to see your claim status.

If you’re ever curious about the status of your claim, click the MENU icon on the contract card on your dashboard, then click “View Claims Submitted” to see your claim status.

The fastest way to check the status of your service appointment is to contact your assigned service provider. If you scheduled your service appointment using this site, search for your Assurant 360⁰ Protection Plan and click the “Appointment Details” button for your service provider’s contact information.

To change your service appointment, contact your assigned service provider.  Search for your Assurant 360⁰ Protection Plan and click the “Appointment Details” button for your service provider’s contact information.

1. Go to your Amazon account.
2. Locate the order with your protection plan.
3. Click the "Cancel policy" button located to the right.
    No "Cancel policy" button? Click the "Return or Replace items" button.
4. Your Assurant 360⁰ Protection Plan is now canceled. The applicable refund due, if any, will be issued to you.
Please be aware that once you cancel your plan, it cannot be reinstated. 

For full details please see your Terms and Conditions.

If you have accidental damage protection, this coverage begins on the date of purchase. Mechanical and electrical breakdown coverage begins after the manufacturer's warranty expires. No manufacturer's warranty? Your mechanical and electrical breakdown coverage begins on the date of purchase.

The difference between the mechanical and electrical breakdown coverage under the manufacturer's warranty versus under your Assurant 360⁰ Protection Plan, is when your coverage begins.

•  The mechanical and electrical breakdown coverage under the manufacturer's warranty begins immediately after you purchase your product.
•  The mechanical and electrical breakdown coverage under your Assurant 360⁰ protection plan begins after the manufacturer's warranty expires, keeping you and the product protected through the duration of your plan.

If your product does not have a manufacturer's warranty, then the mechanical and electrical breakdown coverage under your Assurant 360⁰ Protection Plan begins on the date of purchase.

Didn't have any luck? Let's go ahead and find your contract so that we can better assist you.

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